Terms of service

1. About the Website

1.1. Welcome to [www.allaboutlinen.com](https://www.allaboutlinen.com).au (the 'Website'). The Website provides you with an opportunity to browse and purchase various products that have been listed for sale through the Website (the ‘Products’). The Website provides these services by granting you access to the Website and its content (the "Purchase Services").

1.2. The Website is operated by All About Linen (ABN 50 603 284 377). Access to and use of the Website, or any of its associated products or services, is provided by All About Linen. Please read these Terms and Conditions (the ‘Terms’) carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease use of the Website and any associated services immediately.

1.3. All About Linen reserves the right to review and change any of the Terms by updating this page at its sole discretion. When All About Linen updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.

2. Acceptance of the Terms

You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by All About Linen in the user interface.

3. Registration to Use the Purchase Services

3.1. In order to access the purchase services, you must first register as a user of the Website. As part of the registration process, or as part of your continued use of the purchase services, you may be asked to provide personal information about yourself, including:

• (a) Email address
• (b) Name, address
• (c) Date of birth (day and month only), where you choose to participate in our VIP rewards program or birthday promotions.
  
  

3.2. You warrant that any information you give to All About Linen while completing the registration process will always be accurate, correct and up to date.

3.3. Once you have completed the registration process, you will be a registered member of the Website (‘member’) and agree to be bound by the Terms. As a member you will be granted immediate access to the purchase services.

3.4. You may not use the purchase services and may not accept the Terms if:

• (a) you are not of legal age to form a binding contract with All About Linen; or
  
• (b) you are a person barred from receiving the purchase services under the laws of Australia or other countries including the country in which you are resident or from which you use the purchase services.
  
  

4. Your Obligations as a Member

4.1. As a member, you agree to comply with the following: You will use the purchase services only for purposes that are permitted by:

• (a) the Terms;
  
• (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
  
• (c) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the purchase services;
  
• (d) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify All About Linen of any unauthorised use of your password or email address or any breach of security of which you have become aware;
  
• (e) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of All About Linen providing the purchase services;
  
• (f) you will not use the purchase services or Website for any illegal and/or unauthorised use which includes collecting email addresses of members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
  
• (h) you acknowledge and agree that any automated use of the Website or its purchase services is prohibited.
  
  

5. Purchase of Products & Ordering Process

5.1. In using the purchase services to purchase the product through the Website, you will agree to the payment of the purchase price listed on the Website for the product (the ‘purchase price’).

5.2. Submission of an order does not constitute acceptance of that order. All About Linen reserves the right to accept or reject any order for any reason, including product availability, pricing errors, suspected fraud or inability to fulfil the order.

5.3. All products are subject to availability. If a product becomes unavailable after an order has been placed, All About Linen will notify you and provide a refund or alternative option where appropriate.

5.4. While All About Linen takes reasonable care to ensure pricing is accurate, errors may occur. If a product is listed at an incorrect price, All About Linen reserves the right to cancel the order and provide a full refund of any amount paid.

6. Pricing, Promo Codes, and Loyalty Rewards

6.1. Payment of the purchase price may be made through third parties such as Stripe, PayPal, Afterpay (the ‘payment gateway provider’). In using the purchase services, you warrant that you have familiarised yourself with, and agree to be bound by, the applicable Terms and Conditions of use, privacy policy and other relevant legal documentation provided by the payment gateway providers.

6.2. Following payment of the purchase price being confirmed by All About Linen, you will be issued with a receipt to confirm that the payment has been received, and All About Linen may record your purchase details for future use.

6.3. Rewards Program Application:

• (a) Point redemptions, member discounts, and loyalty reward coupons are strictly restricted to full-priced merchandise. They are programmatically blocked from being applied to any items marked down, on clearance, final liquidation, or otherwise discounted.
  
• (b) Only one reward coupon, voucher, or promotional discount code may be applied per transaction. Loyalty points-based coupons cannot be stacked or combined with other promotional codes unless expressly permitted.
  
• (c) Marketing consent is voluntary. You may opt out of promotional emails or SMS marketing at any time while retaining your active account, accrued loyalty points, and transactional services.
  
  

7. Product Colours and Specifications

7.1. Although we make every effort to accurately display the colours of our products on the Website, actual colours may vary due to differences in monitor settings, screen displays and lighting conditions. If you would like additional images or information about a product before purchasing, please contact us at info@allaboutlinen.com.au or call our Customer Service Messaging Centre on 1300 622 311 and we will be happy to assist.

7.2. Product descriptions, specifications, dimensions, weights, care instructions and other information are provided in good faith and are based on information supplied by manufacturers and suppliers. While we take reasonable care to ensure such information is accurate, minor variations may occur and customers should contact us prior to purchase if any specification is critical to their purchasing decision.

8. Delivery and Shipping

8.1. Orders are generally dispatched on the same business day or within 3–4 business days of payment being received, depending on stock availability and any internal stock transfers between our various locations.

8.2. Estimated delivery timeframes are generally between 7 and 14 business days within Australia. Delivery timeframes are estimates only and may vary depending on your location, courier delays, peak periods, public holidays, weather events, or other circumstances outside our reasonable control.

8.3. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

8.4. We reserve the right to dispatch products in separate shipments where products in the same order require transfer between locations, become available at different times, or cannot reasonably be shipped in a single parcel due to their size or packaging requirements. Customers will not be charged additional shipping fees for split shipments unless otherwise agreed.

8.5. Delivery services are provided by independent third-party carriers, including Australia Post and other courier providers. Risk in the goods passes to you upon delivery of the goods to the delivery address specified in your order, subject to any rights you may have under the Australian Consumer Law.

8.6. Authority to Leave (Safe Drop): Where a customer authorises a delivery provider to leave goods unattended at the nominated delivery address, delivery will be deemed to have occurred when the goods are left at the nominated location in accordance with the customer's delivery instructions. The customer accepts responsibility for the security of the goods after delivery has occurred, subject to any rights the customer may have under the Australian Consumer Law.

8.7. Delivery Refusal & Failed Delivery: If a delivery is refused by the customer or returned to us unclaimed, we may deduct any reasonable return shipping costs and other direct costs incurred by us from any refund provided, where permitted by law. If a delivery cannot be completed due to incorrect details or failure to collect within required timeframes, additional delivery charges may apply for redelivery.

9. Warranty and Faulty Items (Australian Consumer Law)

9.1. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9.2. Certain products may also be covered by additional manufacturer warranties or guarantees. Where applicable, details and exclusions will be specified on the relevant product packaging, product description, or accompanying documentation.

9.3. Faulty Item Process: If an item arrives faulty, damaged, not as described, or fails to meet a consumer guarantee under the Australian Consumer Law, please contact our Customer Service Messaging Centre at 1300 622 311 or email us at info@allaboutlinen.com.au as soon as reasonably practicable. We may require proof of purchase, details of the issue, and photographic evidence where necessary to assess the claim and determine the appropriate remedy.

10. Change of Mind Policy

10.1. The Australian Consumer Law does not require businesses to provide a refund or exchange where a customer changes their mind. As a goodwill gesture, All About Linen offers exchanges on eligible products within 20 days of purchase, provided you have proof of purchase and the item remains unopened, unused, in its original packaging, with all tags attached, and in a saleable condition.

10.2. Items Excluded from Change of Mind: For hygiene and health protection reasons, we strictly do not accept change-of-mind returns or exchanges on quilts/doonas, mattress toppers, mattress protectors, pillows, pillow protectors, underblankets, and underlays. These exclusions do not apply where a product is faulty or where a remedy is required under the Australian Consumer Law.

10.3. Restocking Fee: A reasonable restocking fee of up to 20% may apply to change-of-mind exchanges or returns accepted at our discretion to reflect administrative, handling, and repackaging costs. No restocking fee will apply where a remedy is required under the Australian Consumer Law.

10.4. Points Deductions on Returns: In accordance with Section 6 of our Rewards Program Terms, if any order is returned, refunded, or cancelled, any loyalty points, rewards, or discounts earned from that transaction will be automatically removed or adjusted from your member profile.

11. Copyright and Intellectual Property

11.1. The Website, the Purchase services and all the related products of All About Linen are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the site content and compilation of the Website (including text, graphics, logos, button icons, video images, audio clips and software) (the ‘content’) are owned or controlled for these purposes and are reserved by All About Linen or its contributors.

11.2. All About Linen retains all rights, title and interest in and to the Website and all content made available on the Website, including all intellectual property rights. Nothing in these Terms or your use of the Website grants or transfers to you any ownership rights on the Website, its content, or any intellectual property owned by or licensed to All About Linen.

11.3. You may not, without the prior written permission of All About Linen and the permission of any other relevant rights owners: broadcast, republish, upload to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the content or third-party content for any purpose. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.

12. Privacy Policy

12.1. Commitment: At All About Linen, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

12.2. Data Collection and Use: We collect personal details including your name, contact details, shipping address, and order history. We only collect date of birth data (day and month only) when voluntarily provided to run our VIP birthday rewards program. We do not store credit card details; all financial transactions are encrypted and processed securely by third-party payment gateways.

12.3. Data Sharing & Security: We do not sell or rent your personal information. We only share personal data with trusted third parties necessary to operate our business (such as delivery couriers, IT hosting, and loyalty/email marketing platforms). We implement strict server security, access controls, and encryption measures to secure your data. You may request access to or correction of your data at any time by contacting us at info@allaboutlinen.com.au.

13. General Disclaimer

13.1. You acknowledge that All About Linen does not make any Terms, guarantees, warranties, representations or conditions whatsoever regarding the products other than provided for pursuant to these Terms.

13.2. Nothing in these Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.

13.3. Subject to this clause, and to the extent permitted by law:

• (a) all Terms, guarantees, warranties, representations or conditions which are not expressly stated in these Terms are excluded; and
  
• (b) All About Linen will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the purchase services or these Terms, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
  
  

13.4. All About Linen does not guarantee that the Website will always be available or free from interruptions, errors, viruses or other harmful components. We may suspend, withdraw, discontinue or change all or any part of the Website without notice.

14. Limitation of Liability

14.1. Nothing in these Terms excludes, restricts or modifies any guarantee, condition, warranty, right or remedy which you may have under the Australian Consumer Law or any other applicable law which cannot be excluded, restricted or modified by agreement.

14.2. Subject to clause 14.1 and except where a remedy is required under the Australian Consumer Law, to the extent permitted by law All About Linen's liability arising out of or in connection with the products, purchase services or these Terms is limited to:

• (a) in the case of goods:
• (i) the replacement of the goods or the supply of equivalent goods;
• (ii) the repair of the goods;
• (iii) the payment of the cost of replacing the goods or acquiring equivalent goods; or
• (iv) the payment of the cost of having the goods repaired; and

• (b) in the case of services:
• (i) the resupply of the services; or
• (ii) the payment of the cost of having the services supplied again.

14.3. Subject to clause 14.1, All About Linen will not be liable for any indirect, special or consequential loss or damage arising out of or in connection with the use of the Website, purchase services or products, except where such liability cannot be excluded by law.

15. Termination of Contract

15.1. The Terms will continue to apply until terminated by either you or All About Linen as set out below.

15.2. If you wish to terminate these Terms, you may do so at any time by:

• (a) ceasing to use the Website and any purchase services; and/or
• (b) requesting that your registered account be closed by contacting All About Linen through the Contact Us page on the Website or by emailing info@allaboutlinen.com.au.

15.3. All About Linen may at any time, terminate the Terms with you if:

• (a) you have breached any provision of the Terms or intend to breach any provision;
• (b) All About Linen is required to do so by law;
• (c) the partner with whom All About Linen offered the purchase services to you has terminated its relationship with All About Linen or ceased to offer the purchase services to you; or
• (d) the provision of the purchase services to you by All About Linen is, in the opinion of All About Linen, no longer commercially viable.

15.4. All About Linen reserves the right to discontinue or cancel your membership to the Website at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the purchase services with reasonable notice, except where immediate termination is strictly necessary for legal, security, or immediate risk-mitigation reasons.

16. Indemnity

16.1. You agree to indemnify All About Linen, its affiliates, employees, agents, contributors, third-party content providers, and licensors from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with your content, your use of the Website, or any breach by you of these Terms.

17. Dispute Resolution

17.1. Compulsory Dispute Process: In the event of any dispute arising out of or in relation to the Website, purchase services, or these Terms, both parties agree to attempt to resolve the dispute in good faith through friendly consultation.

17.2. Mediation: If the dispute cannot be resolved informally within thirty (30) days of written notice of the dispute being served, the parties agree to submit the dispute to mediation administered by the Australian Disputes Centre (ADC) or a mutually agreed alternative dispute resolution service prior to initiating litigation.

18. Governing Law, Jurisdiction, and Severability

18.1. Governing Law: These Terms and Conditions are governed exclusively by the laws of Victoria, Australia. Any dispute arising in connection with the Website or purchase services will be subject to the non-exclusive jurisdiction of the courts of Victoria.

18.2. Severability: If any part of these Terms is found to be void, invalid, or unenforceable by a court of competent jurisdiction, that specific provision will be severed, and the remaining provisions of these Terms will continue in full force and effect.

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