Warranty, Exchanges & Returns
Product Colours:
Although we make every effort to accurately display the colours of our products on the Website, actual colours may vary due to differences in monitor settings, screen displays and lighting conditions. If you would like additional images or information about a product before purchasing, please contact us at info@allaboutlinen.com.au or call our
Customer Service Messaging Centre on 1300 622 311we will be happy to assist and we will be happy to assist.
Warranty, Exchanges & Returns
At All About Linen, customer satisfaction is important to us. We are passionate about the products we sell and want you to be confident in your purchase. To help you make an informed decision, we provide detailed product information on our website and encourage you to contact us if you require further assistance. You can email us at info@allaboutlinen.com.au, call our Customer Service Messaging Centre on 1300 622 311, or visit one of our store locations.
Receiving Your Order:
If the item supplied is incorrect, please contact us as soon as reasonably possible after receiving your order so we can promptly resolve the issue.
Please email us at info@allaboutlinen.com.au or call our Customer Service Messaging Centre on 1300 622 311.
Colour Variation
While we make every effort to accurately display product colours, variations may occur due to screen settings, device displays, photography lighting, and manufacturing dye lots.
If the product colour differs from your expectations for these reasons, this will be considered a change-of-mind return and our Change of Mind Policy will apply.
If the exact shade of a product is critical to your purchase decision, please call us at 1300 622 311 and we will email you additional images to assist.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Certain products may also be covered by additional manufacturer warranties or guarantees. Where applicable, details and exclusions will be specified on the relevant product packaging, product description or accompanying documentation for warranty.
If you believe your product is faulty or wish to make a warranty claim, please contact our customer service team with proof of purchase and details of the issue so we can assist you.
Faulty Item process:
If an item arrives faulty, damaged, not as described, or fails to meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a repair, replacement, or refund depending on the nature of the issue.
In some circumstances, we may require the product to be returned or inspected before determining the appropriate remedy.
Please contact us as soon as reasonably practicable so we can assess the matter and provide an appropriate remedy.
To make a warranty claim or process a return:
Please reach out directly to our Customer Service Messaging Centre at 1300 622 311 or e-mail us at info@allaboutlinen.com.au and include:
- If purchased in-store, please provide your receipt or other proof of purchase where available.
- Details of the fault or issue with the product.
We may request additional information or photographs where reasonably necessary to assess the claim
Items Excluded from Change-of-Mind Returns & Exchanges
For hygiene and health protection reasons, we do not accept change-of-mind returns or exchanges on the following products:
- Quilts/doonas
- Mattress toppers
- Mattress protectors
- Pillows
- Pillow protectors
- Underblankets
- Underlays
Products that have been opened, used, washed, slept on, soiled, damaged, or are not returned in a saleable condition will not be accepted for change-of-mind exchanges.
These exclusions do not apply where a product is faulty, not as described, or where a remedy is otherwise required under the Australian Consumer Law.
Change of Mind (20 Days):
The Australian Consumer Law does not require businesses to provide a refund or exchange where a customer changes their mind.
As a goodwill gesture, All About Linen offers exchanges on eligible products within 20 days of purchase, subject to the conditions below.
Change of mind includes, but is not limited to:
- The product is not suitable for your mattress, quilt/doona, quilt/doona cover, pillow or bedding due to incorrect sizing or compatibility with your bedding requirements because your item is not a standard Australian size.
- Ordered/purchased the incorrect size, colour, style, fabric, or design.
- Purchased the wrong item.
- Found it cheaper elsewhere.
- You are not satisfied with the look, feel, texture, or appearance of the product.
So please take great care when selecting these items as we are unable to accept any returns unless required under the Australian Consumer Law.
All About Linen will offer an exchange for eligible change-of-mind purchases within 20 days of purchase provided:
- You have proof of purchase.
- The item remains unopened, unused, in its original packaging, with all tags attached, and in a saleable condition.
If the goods do not meet the Change of Mind Policy above, we will advise that we are not able to go ahead with the exchange.
Please note:
- Return shipping for change-of-mind exchanges is the customer’s responsibility and will not be reimbursed.
- Returns must be sent via Australia Post at the customer’s expense.
- We recommend retaining proof of postage and providing a tracking number, as All About Linen is not responsible for items lost in transit.
Can an exchange be refused?
Yes, All About Linen reserves the right to refuse a change-of-mind exchange where the conditions of this policy have not been met.
A reasonable restocking fee of up to 20% may apply to change-of-mind exchanges or returns accepted at our discretion. The restocking fee reflects reasonable administrative, handling, inspection and repackaging costs incurred by All About Linen. Any applicable restocking fee will be advised before the exchange or return is processed.
No restocking fee will apply where a repair, replacement, refund, or other remedy is required under the Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy as provided by law.