Loyalty & Rewards Terms & Conditions
Why Join All About Linen Rewards?
- FREE to join
- Receive a $10 Welcome Reward*
- Earn 1 point for every $1 spent on eligible purchases
- Redeem points for money-off vouchers
- Receive a Birthday Reward
- Access VIP member-only offers
- Enjoy early access to promotions
- Exclusive VIP shopping events
*Terms and conditions apply.
Compliance Status: This document has been revised to fully align with the Australian Consumer Law (ACL) updates regarding Unfair Contract Terms (UCT), the Spam Act 2003 (Cth), and Shopify's native platform architecture for transactional/marketing communication splitting.
1. Membership
1.1. All About Linen Rewards is a loyalty program that provides members with access to exclusive member discounts, special offers, points, promotional events, product information and other benefits determined by All About Linen from time to time.
1.2. Membership is free to join and there is no ongoing annual fee to become or remain a member.
1.3. To become a member, you must be at least 18 years of age (or have the consent of a parent or guardian), be an individual, have a current email address and complete the joining process by scanning a QR code in-store or by registering online at www.allaboutlinen.com.au.
1.4. Each member must maintain a valid email address and/or mobile phone number where required for the administration of the Rewards Program.
1.5. Your email address is the primary identifier used for identification purposes when you shop in-store or online (there is no physical membership card).
1.6. It is your responsibility to maintain your personal details updated by logging into your account. If you do not keep your personal details up to date, we may not be able to offer or provide you with any member benefits. If you do not wish to register to become a Rewards Program member, you will not be able to take advantage of any member benefits.
1.7. By joining the Rewards Program, members may choose to receive marketing communications by email and/or SMS. Consent is voluntary and may be withdrawn at any time using the unsubscribe facility provided in communications, through the member account portal, or by contacting All About Linen. Members may opt out of receiving promotional marketing communications while fully retaining their active membership status, accumulated points, and access to non-promotional transactional benefits.
1.8. If you do not wish to receive marketing communications, you can exercise the "unsubscribe" option on our emails or SMS messages that you receive from us. You can also sign into your account through the website to unsubscribe at any time, email us at info@allaboutlinen.com.au or call our Customer Service messaging service on 1300 622 311. If you unsubscribe from marketing communications, you will still remain a valid All About Linen Rewards member and continue to have access to applicable member discounts, rewards, and transactional benefits. However, you will no longer receive promotional marketing emails or SMS communications from All About Linen. For further information about how we collect, use and disclose personal information, please refer to our Privacy Policy.
1.9. All About Linen may amend these Terms and Conditions from time to time. Any material changes will be published on our website. Where a change is materially detrimental to members (including, but not limited to, changes that significantly reduce available point values, shorten reward structures, or introduce substantial product restrictions), All About Linen will provide members with at least 30 days' advance notice on our website and/or via email before the change takes effect. Continued participation in the Rewards Program after the expiration of this notice period constitutes acceptance of the updated Terms.
1.10. All About Linen may refuse an application for membership where reasonably necessary for legal, operational, commercial or business reasons.
1.11. Membership is non-transferable to another member or non-member.
2. Member Benefits – General
2.1. All About Linen Rewards benefits can only be earned and redeemed by the holder of an All About Linen Rewards membership.
2.2. To receive Rewards Program benefits, members must ensure their membership account is linked to the transaction before the sale is completed. If a membership benefit is not applied due to an error, members should contact All About Linen within 30 days of the transaction and provide proof of purchase. Requests received after this period may not be capable of being investigated or adjusted due to system limitations. All systems are established to link transactions online via the customer’s registered email address.
2.3. Member benefits are available for purchases made through the Australian All About Linen website unless otherwise specified.
2.4. When shopping online, members must sign in first for member discounts to automatically apply at checkout on any applicable full-priced items. Points redemption and member-specific discounts are strictly restricted to full-priced merchandise and are blocked from being applied to any items marked down, on clearance, or otherwise discounted.
2.5. Members may receive discounts on selected products from time to time. Discounts vary by product and promotion and may include birthday rewards, bonus points events, promotional campaigns, special discounts and other promotional incentives. These features are configured through the program administration settings to apply dynamically based on active promotions.
2.6. Such promotions are subject to separate terms and conditions.
2.7. We reserve the right to modify, withdraw or cancel promotional events at any time, subject to providing reasonable notice where practicable.
2.8. Members qualify to receive special offers that are valid only to members of the All About Linen Rewards Program at certain times defined by All About Linen. Special offers are subject to further terms and conditions, the details of which will be available at the time of each offer. Special member offers may include, but are not limited to:
- Receive a $20 Reward Voucher when you spend $200 or more in a single eligible transaction on eligible full-priced merchandise. The Reward Voucher will be issued to your Rewards account following completion of the qualifying purchase and may be redeemed on a future eligible purchase, subject to the promotional terms, conditions and expiry date applicable at the time of issue.
- Points earned under the Rewards Program do not expire (except as provided in Section 5 and Section 12);
- Early access to promotions and product launches;
- VIP shopping events online; VIP Warehouse sales (accessible to members residing in or visiting Melbourne); Surprise member anniversary or birthday rewards.
*Member discounts apply to selected full-priced items and are not available in conjunction with any other offer or promotion, unless otherwise specified.
2.9. Record of your purchase history: As you link purchases to your account, you will create a digital record of your purchase history for items purchased online. As a member, you can view your historical purchases at any time by signing into your customer account portal on our website.
2.10. Quick and easy checkout online: As a member, your saved shipping address and contact details will automatically populate at checkout whenever you are logged into your account, facilitating a streamlined checkout process.
2.11. Product wish lists: Members have access to product wish list features across logged-in devices to save, track, and manage their favorite home living products.
3. Earning Rewards & Points
3.1. Members may earn rewards, points, or other benefits on eligible purchases made through All About Linen.
3.2. Members may redeem only one reward or coupon per transaction. Points rewards, spend-based rewards, and any other promotional rewards cannot be combined, stacked, or redeemed together in the same transaction unless expressly stated otherwise by All About Linen. The $20 spend-based reward cannot be combined with points-based coupons.
3.3. Rewards and points are awarded only after payment has been successfully processed.
3.4. Rewards and points have no cash value and cannot be redeemed or exchanged for cash under any circumstances.
3.5. Ways to earn points:
- (a) Account Sign up & Creation: 50 points (one-time offer per individual)
- (b) Eligible Standard Spend: Members earn 1 point for every $1 spent on eligible items. Eligible spend excludes the transactions listed in Clause 3.8, including shipping charges, Gift Cards, taxes (where applicable), cancelled orders, and refunded purchases.
- (c) Like and Follow on Facebook: 25 points
- (d) Follow on Instagram: 25 points
- (e) Birthday Reward: 50 points (awarded once per calendar year). To qualify, members must provide their date of birth before their birthday.
3.6. Coupons and rewards issued through the Rewards Program may be subject to minimum spend requirements, specific product exclusions, and other promotional conditions as determined by All About Linen from time to time. Members may redeem accumulated points for promotional coupons as follows:
- (a) Welcome coupon: One-time $10 Welcome Coupon may only be redeemed on your first eligible purchase and cannot be used on subsequent purchases.
- (b) 2,500 points: $10 discount coupon
- (c) 5,000 points: $20 discount coupon
- (d) 7,500 points: $30 discount coupon
- (e) 10,000 points: $40 discount coupon
- (f) 15,000 points: $50 discount coupon
- (g) Reward Coupons are single-use only. Any unused balance remaining after redemption is forfeited unless otherwise stated by All About Linen.
3.7. Subject to the notice requirements in Clause 1.9, All About Linen may change the number of points awarded for eligible purchases, the number of points required for redemption, available rewards, redemption values or any other aspect of the points program.
3.8. Points or rewards may not be earned on:
- (a) Specifically excluded products or promotional lines;
- (b) The purchase of All About Linen Gift Cards;
- (c) Taxes, duties, or government charges;
- (d) Purchases explicitly identified as ineligible;
- (e) Delivery and shipping charges;
- (f) Any other specific transaction types excluded with reasonable notice.
3.9. Members are responsible for reviewing their points balance and notifying All About Linen of any discrepancy within a reasonable period after becoming aware of it.
3.10. We reserve the right to determine and amend how rewards, discounts, credits and benefits are calculated, subject to Clause 1.9.
3.11. New members receive an automated welcome email containing their introductory welcome coupon code immediately upon verified account registration.
3.12. All About Linen reserves the right, following reasonable investigation, to correct any points, rewards or benefits that have been credited to a member's account in error or as the result of a technical malfunction.
3.13. Unless otherwise stated, welcome rewards are limited to one per customer, cannot be transferred, cannot be exchanged for cash and may be subject to explicit expiry dates and product exclusions.
3.14. Members must not create multiple accounts, use false information, manipulate transactions or otherwise engage in conduct intended to improperly obtain rewards, discounts or member benefits. All About Linen reserves the right to reverse benefits, suspend accounts or terminate memberships where All About Linen reasonably believes, based on objective evidence, that such conduct has occurred.
3.15. Deactivation of a membership under this clause may result in the forfeiture of accumulated points and rewards, subject to any non-excludable statutory rights available under the Australian Consumer Law.
4. Discount Exclusions and Limitations
4.1. Certain discounts, rewards and member benefits may only apply to eligible products and transactions.
4.2. Unless expressly stated otherwise, rewards and discounts may not be used:
- (a) In conjunction with other promotional discount codes or offers;
- (b) On excluded brands, specific product collections, or collaborative ranges;
- (c) To purchase or top up Gift Cards;
- (d) On clearance, final liquidation, markdown, or outlet stock; or
- (e) Where otherwise prohibited by law.
4.3. We reserve the right to vary excluded products and promotional restrictions dynamically, with updated exclusions published on relevant promotional material or our online store.
5. Expiry of Rewards
5.1. Standard points earned under the Rewards Program do not expire unless otherwise notified by All About Linen in compliance with Clause 1.9 of these Terms. Vouchers, promotional rewards, coupons, and discounts issued as member benefits are complimentary tokens provided without direct monetary consideration. They are explicitly exempt from the statutory 3-year minimum expiry laws governing consumer-purchased gift cards, and will automatically expire based on the specific timeframes, terms, and expiry dates configured and communicated at the time of issue.
6. Refunds, Returns and Cancelled Orders
6.1. If an order is refunded, returned, cancelled, reversed or otherwise adjusted, any rewards, discounts, points or benefits earned from that transaction will be automatically removed, adjusted or cancelled via our platform integrations, subject to your absolute rights under the Australian Consumer Law.
6.2. Where rewards or points have already been redeemed and a subsequent refund or order adjustment results in a negative points balance, All About Linen may:
- (a) Deduct points from the member's future points earnings;
- (b) Void or cancel pending rewards linked to the account; or
- (c) Take reasonable administrative action necessary to correct the account balance.
6.3. Rewards earned through transactions later determined by reasonable investigation to be fraudulent, invalid, or in breach of these Terms will be cancelled immediately.
7. Rejection, Suspension and Cancellation
7.1. All About Linen may modify, suspend or discontinue any aspect of the Rewards Program, including membership benefits, where reasonably necessary for operational, legal, commercial or business reasons, subject to the notice provisions in Clause 1.9 and Clause 12.3.
7.2. Grounds for membership rejection, suspension, or cancellation by All About Linen include, but are not limited to:
- (a) Any verified abuse or attempted abuse of your membership, the Rewards program, or the properties of All About Linen;
- (b) A material breach of these statutory terms and conditions;
- (c) Any member benefits used fraudulently or credited/accumulated erroneously;
- (d) Any use or attempted use of member benefits in a manner contrary to these terms;
- (e) Reasonable belief, based on objective evidence, of dishonesty, fraud or wrongful conduct in connection with the Rewards Program.
7.3. In the event of cancellation of a membership, All About Linen will retain relevant information only where required by law, for legitimate record-keeping purposes, or in an anonymised, de-identified form for statistical analysis in accordance with our Privacy Policy.
7.4. All About Linen may suspend a membership where it reasonably believes a member has breached these Terms. Where practicable, notice of suspension will be provided. Immediate suspension or termination may occur without notice where strictly necessary to protect the core integrity of the Rewards Program, All About Linen, its customers, or its staff from immediate risk or loss.
8. Liability
8.1. Members are responsible for maintaining the confidentiality of their account credentials. Subject to non-excludable rights under the Australian Consumer Law, All About Linen is not responsible for losses resulting from unauthorised access caused directly by a member's failure to protect their account information.
8.2. To the maximum extent permitted by law, All About Linen excludes liability for any indirect, incidental, special or consequential loss arising from participation in the Rewards Program. Nothing in this clause excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
8.3. Nothing in these Terms excludes, restricts or modifies any consumer rights, guarantees, or remedies that cannot be lawfully excluded under the Australian Consumer Law.
9. Non-Transferability
9.1. Membership, rewards, discounts, points and benefits are personal to the individual registered member and cannot be:
- (a) Exchanged, sold, or bartered for cash;
- (b) Transferred or assigned to another member or person;
- (c) Gifted or pooled with another member's account.
9.2. Any attempted or verified unauthorized transfer of benefits may result in the immediate cancellation of rewards and termination of the involved memberships.
10. Communications & Marketing Preferences
10.1. Marketing - Your Opt-in and Opt-out Rights: Members who have opted in to receive marketing communications may receive promotional emails, SMS messages, special offers and personalised advertising from All About Linen. Members may withdraw their marketing consent at any time by updating their communication preferences or using the unsubscribe facility provided in any marketing communication. Our platform architecture separates transactional messages from marketing lists, allowing you to opt out of promotional content without affecting your loyalty membership.
10.2. You may also receive tailored advertising via digital ads on third-party websites or social media platforms where you have not opted out from receiving such targeted advertising through those specific channels or platforms.
10.3. You may opt out of receiving direct marketing communications (email or SMS) at any time. Your request will be processed promptly and, in accordance with the Spam Act 2003, will generally be actioned within five (5) business days of receipt.
10.4. Tailored advertising is targeted to customer segments based on members' attributes, browsing behaviour or preferences. This advertising is facilitated using cookies and digital identifiers. For detailed info, please consult our Privacy Policy.
10.5. To opt out of receiving tailored advertising on third-party websites and social networks, you can adjust your privacy and ad preferences directly within those respective platforms or disable cookies within your internet browser.
10.6. Service-Based and Transactional Communications: Regardless of whether you opt out of promotional marketing communications, you acknowledge and consent that All About Linen will continue to send necessary service-related, transactional and account administrative communications. These include, but are not limited to, loyalty point milestone balances, reward voucher delivery notifications, order confirmations, shipping/tracking updates, customer service replies, and critical updates to these terms. These are classified as administrative service messages necessary for operating your membership account.
11. Program Changes
11.1. All About Linen reserves the right to modify program attributes—including reward tiers, redemption structures, point calculations, exclusions, and promotional benefits—where commercially or legally required, subject to the safety provisions of Clause 1.9.
11.2. Updated Terms will be published on our Website. Material variations will follow the 30-day proactive notice period detailed in Clause 1.9.
12. Suspension or Termination of the Program
12.1. We may suspend, discontinue or terminate the Rewards Program entirely where reasonably necessary for operational, legal, commercial or business reasons.
12.2. Notice of program suspension or termination will be communicated to members through our website and via email.
12.3. Where the Rewards Program is terminated or wound up entirely, All About Linen will provide members with a reasonable spend-down period of no less than 30 days from the date of notice to redeem any valid, accumulated points or rewards. Upon expiration of the notice period, any unredeemed points or rewards will be cancelled and forfeited, subject to the non-excludable provisions of the Australian Consumer Law.
13. Program or Technical Errors
13.1. All About Linen is not responsible for delays, technical malfunctions, system outages or circumstances beyond its reasonable control that temporarily affect the calculation or deployment of rewards. All About Linen will take immediate reasonable steps to rectify any processing errors or misallocated balances brought to its attention.
14. Privacy
14.1. All About Linen collects, uses, stores and discloses personal information in strict accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and our comprehensive Privacy Policy available on our website.
14.2. By registering as a member or claiming any program benefit, you acknowledge that All About Linen will collect and handle your personal details to administer your membership, process transactions, and customize your experience in compliance with our Privacy Policy.
15. Consumer Rights
15.1. Where goods or services supplied by All About Linen come with statutory consumer guarantees that cannot be excluded under the Australian Consumer Law, members are fully entitled to statutory remedies including repair, replacement, or refund for major failures.
15.2. Absolutely nothing in these Terms and Conditions operates to exclude, restrict or modify any consumer guarantees, rights, or legal remedies conferred by the Australian Consumer Law or any other mandatory legislation that cannot be legally excluded by agreement.
16. Governing Law
16.1. These Terms and Conditions are governed exclusively by the laws of Victoria, Australia. Any dispute arising in connection with the Rewards Program will be subject to the non-exclusive jurisdiction of the courts of Victoria.
16.2. A failure or delay by All About Linen to exercise any right under these Terms and Conditions does not constitute a legal waiver of that right or prevent future enforcement.