Frequently Asked Questions

To join, you must be at least 18 years of age (or have parent/guardian consent), be an individual, have a current email address, and complete the joining process. You can easily register by scanning a QR code in-store or by signing up online at www.allaboutlinen.com.au.

No! It is completely free to join, and there are no ongoing annual fees to become or remain a member.

No, we do not issue physical membership cards. Your registered email address is the primary identifier used for account identification when you shop with us online or in-store.

No. Membership, accumulated points, discounts, and rewards are personal to you. They cannot be transferred, shared, gifted, or merged with another member's or non-member's account.

We only collect your birthday day and month (never the year) if you choose to participate in our VIP rewards program or birthday promotions. This data is strictly secure and handled in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Yes, absolutely! Consent to receive marketing is completely voluntary. If you unsubscribe from marketing communications, you will still remain a valid All About Linen Rewards member and continue to have full access to your customer account, points balance, member discounts, and transactional benefits.

You can unsubscribe at any time by using the "unsubscribe" link included at the bottom of our emails or SMS messages. Alternatively, you can log into your account portal on our website, email us at info@allaboutlinen.com.au, or call our Customer Service Messaging Centre on 1300 622 311.

Even if you opt out of promotional marketing, you will continue to receive necessary service-related, transactional, and account administration messages. These include order confirmations, shipping/tracking updates, loyalty points balance milestones, reward voucher deliveries, and critical updates to our membership terms.

You can build up your points balance through several standard activities:

• Account Sign-up: Earn 50 points as a one-time welcome bonus when you create your account.
• Eligible Purchases: Earn 1 point for every $1 spent on eligible items.
• Facebook Like & Follow: Earn 25 points for liking and following our Facebook page.
• Instagram Follow: Earn 25 points for following our Instagram profile.
• Birthday Reward: Receive 50 points once per calendar year. To qualify, you must provide your date of birth (day and month) in your profile before your actual birthday.

Yes. Points cannot be earned on delivery and shipping charges, the purchase of All About Linen Gift Cards, taxes/duties, or specific products and promotional lines explicitly marked as ineligible.

Your standard loyalty points do not expire. However, complimentary vouchers, promotional rewards, and loyalty coupons will automatically expire based on the specific timeframes and expiry dates provided at the time they are issued.

Upon verified sign-up, you will receive a complimentary **$10 Welcome Reward** coupon delivered directly to your registered email to use on your first eligible purchase.

Thereafter, you can trade in your accumulated loyalty points for money-off discount coupons at the following tiers:

• 2,500 points: $10 discount coupon
• 5,000 points: $20 discount coupon
• 7,500 points: $30 discount coupon
• 10,000 points: $40 discount coupon
• 15,000 points: $50 discount coupon

No. Members may redeem only one reward or coupon per transaction. Points-based coupons, spend-based rewards, and any other promotional discounts cannot be combined or redeemed together in the same transaction. For example, a $20 spend-based reward cannot be used together with a points-based coupon.

Yes. Unless explicitly stated otherwise, rewards and discounts cannot be used on markdown/clearance stock, final liquidation, outlet items, excluded brand collaborations, or to purchase Gift Cards. Our system programmatically blocks the redemption of points and promotional coupons on any items that have been discounted.

You must sign in to your member account first. Once logged in, applicable member discounts and options to apply rewards will automatically become available at checkout on any eligible full-priced items.

As you link purchases to your account, you will create a digital record of your purchase history. You can view your historical online orders at any time by logging into your account online.

No. When you are logged into your account, your saved address and contact details will automatically populate at checkout, making the checkout process quick, easy, and efficient across compatible devices.

Yes! As a member, you have access to product wish lists across your logged-in devices to easily save and track your favorite home living products.

No. To maintain fairness, members must not create multiple accounts, use false information, or manipulate transactions. If we reasonably verify that duplicate or fraudulent accounts have been created to improperly obtain benefits, we reserve the right to reverse benefits, suspend accounts, or terminate the involved memberships.

• Dispatch: Orders are generally dispatched on the same business day or within 3–4 business days of payment being received, depending on stock availability and any internal stock transfers between our various locations.
• Delivery: Estimated delivery timeframes are generally between 14 business days within Australia. Delivery timeframes are estimates only and may vary depending on courier delays, peak periods, weather events, or other circumstances outside our reasonable control.

We reserve the right to dispatch products in separate shipments where products in the same order require transfer between locations, become available at different times, or cannot reasonably be shipped in a single parcel due to their size. You will not be charged additional shipping fees for split shipments.

Yes, you can request an Authority to Leave (Safe Drop). Please note that once the courier leaves the package at your nominated address in accordance with your instructions, delivery is deemed complete, and the security of the goods becomes your responsibility, subject to any rights you have under the Australian Consumer Law.

• Failed Delivery: If a delivery cannot be completed due to the customer being unavailable, an incorrect address, or failure to collect from a collection point, additional delivery charges may apply for redelivery.
• Refusal: If a delivery is refused by the customer or returned to us unclaimed, we may deduct any reasonable return shipping costs and other direct costs incurred by us from any refund provided, where permitted by law.

Yes, though additional delivery charges or extended delivery timeframes may apply to regional, rural, or remote locations. Customers will be notified before processing if additional charges apply.

As a goodwill gesture, All About Linen offers exchanges on eligible products within 20 days of purchase, provided you have proof of purchase and the item remains unopened, unused, in its original packaging (with all tags attached), and in a saleable condition.

Yes. For hygiene and health protection reasons, we strictly do not accept change-of-mind returns or exchanges on:

• Quilts / Doonas
• Mattress toppers & protectors
• Pillows & pillow protectors
• Underblankets & underlays

These exclusions do not apply where a product is faulty or where a remedy is otherwise required under the Australian Consumer Law.

A reasonable restocking fee of up to 20% may apply to change-of-mind exchanges or returns accepted at our discretion.