Shipping & Delivery

Orders are generally dispatched on the same business day or within 3–4 business days of payment being received, depending on stock availability and any internal stock transfers between our various locations.

Estimated delivery timeframes are generally between 7 and 14 business days within Australia. Delivery timeframes are estimates only and may vary depending on your location, courier delays, peak periods, public holidays, weather events, or other circumstances outside our reasonable control.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.

If an item is temporarily unavailable, requires special ordering, or cannot be supplied, we will contact you as soon as reasonably practicable to discuss alternative options, expected delays, or a refund where appropriate.

We reserve the right to dispatch products in separate shipments where products in the same order require transfer between locations, become available at different times, or cannot reasonably be shipped in a single parcel due to their size or packaging requirements. Customers will not be charged additional shipping fees for split shipments unless otherwise agreed.

Delivery services are provided by independent third-party carriers, including Australia Post and other courier providers. While we endeavour to ensure timely delivery, any delivery dates or timeframes provided are estimates only and are not guaranteed.

Risk in the goods passes to you upon delivery of the goods to the delivery address specified in your order, subject to any rights you may have under the Australian Consumer Law.

Please ensure that the delivery address provided at checkout is accurate and complete. Additional delivery charges may apply where orders are returned to us due to an incorrect or incomplete address provided by the customer.

If your order is delayed, lost, damaged, or incomplete, please contact us as soon as reasonably practicable at info@allaboutlinen.com.au with your order number and any relevant information. We will work with the delivery provider to investigate the issue and, where required, provide an appropriate remedy in accordance with the Australian Consumer Law.

Title and ownership of the goods remain with All About Linen until full payment for the goods has been received.

 

Authority to Leave (Safe Drop)

Where a customer authorises a delivery provider to leave goods unattended at the nominated delivery address, delivery will be deemed to have occurred when the goods are left at the nominated location in accordance with the customer's delivery instructions.

The customer accepts responsibility for the security of the goods after delivery has occurred, subject to any rights the customer may have under the Australian Consumer Law.

 

Delivery Refusal

If a delivery is refused by the customer or returned to us unclaimed, we may deduct any reasonable return shipping costs and other direct costs incurred by us from any refund provided, where permitted by law.

 

Failed Delivery Attempts

If a delivery cannot be completed due to the customer being unavailable, an incorrect or incomplete delivery address being supplied, or the parcel not being collected from a collection point within the required timeframe, additional delivery charges may apply for redelivery.

 

Remote Area Deliveries

Additional delivery charges or extended delivery timeframes may apply to regional, rural, or remote locations. Customers will be notified before processing if additional charges apply.

 

Delivery Delays Beyond Our Control

To the extent permitted by law, we are not liable for delays in delivery arising from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, industrial disputes, transport disruptions, public health events, or carrier delays.

However, nothing in this clause excludes any rights or remedies available under the Australian Consumer Law.

 

Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.