Employee Knowledge Base

Members must be individuals at least 18 years of age (or have verified parent/guardian consent) with a valid email address. Joining is entirely free and can be completed via online registration (www.allaboutlinen.com.au) or by scanning our in-store QR code.

No physical cards are issued; your registered email address acts as your primary account identifier. Sharing or transferring points, accounts, or rewards between profiles is strictly forbidden.

To protect your privacy, we only collect your birth day and month (never birth years) for VIP promotions. All internal systems securely comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

You can opt out of marketing materials anytime by clicking the unsubscribe link in our emails/SMS, using your online portal, or contacting our Customer Service Messaging Centre (1300 622 311). Members who unsubscribe still retain their accounts and accumulated loyalty point features.

Even if you opt out of promotional material, you will always receive necessary transactional emails. These include order confirmations, shipping tracking numbers, loyalty threshold alerts, and reward coupon deliveries.

Orders are generally processed and sent out on the same business day or within 3–4 business days. This timeframe factors in stock availability or internal transfers between storage locations.

Normal delivery throughout Australia takes approximately 7 to 14 business days. Please note that regional, rural, or remote areas are subject to extended timelines or additional shipping fees (customers must be notified of these fees before the order is processed).

If a delivery is refused or left unclaimed, the company reserves the right to deduct any incurred return shipping expenses from your final refund, as permitted by law.

You earn 1 loyalty point for every $1 spent on all eligible items (points cannot be accrued on shipping charges, taxes, duties, or gift card purchases).

Engagement Bonuses include:

• Account Signup Welcome Bonus: 50 points
• Annual Birthday Reward: 50 points (requires birth day/month to be added to your profile before your birthdate)
• Social Media Tasks: 25 points for an Instagram follow + 25 points for a Facebook page like/follow

Standard accumulated loyalty points do not expire. However, promotional vouchers or coupons generated from point redemptions carry explicit expiration dates, which are provided when issued.

To retroactively add missing purchase points, you must submit proof of purchase to our support team within 30 days of the transaction. Our staff will then manually adjust your profile balance.

Redeeming your points is easy! Once you log into your account online at www.allaboutlinen.com.au, you can exchange your points directly at checkout or within your member portal for discount coupons. The points claiming thresholds are structured as follows:

• 2,500 Points = $10 Off Coupon
• 5,000 Points = $20 Off Coupon
• 7,500 Points = $30 Off Coupon
• 10,000 Points = $40 Off Coupon
• 15,000 Points = $50 Off Coupon

Yes. To ensure security, prevent fraud, and facilitate seamless fulfillment, your membership account profile must be 100% fully completed before you can successfully apply or redeem your discount coupons.

Your profile must include your:

• Full Name
• Valid Phone Number
• Complete Shipping/Billing Address

If any of these fields are missing or incomplete in your account settings, the checkout system will not allow the coupon code to be applied. You can quickly verify or update these details anytime by logging into the "My Account" section on our website.

No. Point redemption coupons are limited to one use per customer per transaction and cannot be combined or stacked with any other discounts, store-wide sales codes, or the new customer "One-Time 10% Off" welcome reward.

Point redemptions scale as follows:

• 2,500 Points = $10 Off Coupon
• 5,000 Points = $20 Off Coupon
• 7,500 Points = $30 Off Coupon
• 10,000 Points = $40 Off Coupon
• 15,000 Points = $50 Off Coupon

Anti-Abuse Constraints: Vouchers cannot be "stacked" or combined; only one reward code can be input per checkout. Redemptions automatically block points or promotional coupons from applying to clearance, markdown, liquidation, or outlet inventory.

Our 10% Off Entire Order offer is strictly restricted to one use per customer for new profiles and online checkouts only. It requires no minimum purchase but cannot be paired with other discounts or promotions.