Privacy policy

Privacy Policy

At All About Linen, we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, and store your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect the following types of personal information:
• Name
•  Contact details (including email address, phone number, and delivery/billing address)
•  Date of birth (day and month only), where provided voluntarily for VIP rewards or promotional purposes
•  Payment information (processed securely via third-party payment gateways; we do not store full card details)
•  Order history and customer service communications
•  IP address, device information, and browsing activity on our website (for analytics, security, and website performance purposes)

We only collect personal information that is reasonably necessary for our business functions and activities.

2. How We Collect Your Information

We collect personal information directly from you when you:
•  Make a purchase or place an order
•  Create an account or subscribe to our mailing list
•  Contact us via email, phone, or social media
•  Enter promotions, competitions, or loyalty programs

We may also collect information automatically when you use our website through cookies, analytics tools, and advertising technologies (such as Google Analytics and similar tracking technologies), including information about your browsing behaviour and device. 

3. How We Use Your Information

We use your personal information for the following purposes:
•  To process and fulfil your orders, including delivery and returns
•  To communicate with you about your orders, enquiries, or account
•  To provide customer support and improve our services
•  To personalise and improve your website experience
•  To send marketing and promotional communications, where you have consented or where otherwise permitted by law

We will not use your personal information for any purpose that is unrelated to our business without your consent, unless required or authorised by law.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your personal information with trusted third parties where necessary to operate our business, including:
•  Payment service providers (e.g. payment gateways)
•  Delivery and logistics providers
•  IT service providers, cloud storage providers, and website hosting services
•  Marketing, email, and advertising platforms
•  Website analytics providers (such as Google Analytics)

Some of these third-party service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled securely and in accordance with applicable privacy obligations, however overseas recipients may not be subject to the Australian Privacy Principles.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

These steps include secure servers, access controls, encryption where appropriate, and staff confidentiality obligations.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if you believe it is inaccurate, out of date, incomplete, or misleading.

To request access or correction, please contact us at [your email/contact details].

We will respond to your request within a reasonable period (generally within 30 days), in accordance with applicable privacy laws.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and understand customer behaviour.

This may include:
•  Essential cookies required for website functionality
•  Analytics cookies (e.g. Google Analytics)
•  Advertising and remarketing cookies (e.g. Meta Pixel or similar tools, if used)

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.
Any updates will be published on this page with the revised date. Where appropriate, we may also notify you by email or website notice.

9. Data Retention

We retain personal information only for as long as it is reasonably necessary for the purposes for which it was collected, or as required by law.
For example, transaction records may be retained for a minimum of seven (7) years to comply with taxation and accounting obligations.

10. Complaints

If you have a complaint about how we handle your personal information, please contact us at info@allaboutlinen.com.au or call our

Customer Service Messaging Centre on 1300 622 311. We will investigate and respond within a reasonable period.

11. Contact Us

For any questions or concerns about your privacy, please contact us at:
Email: info@allaboutlinen.com.au
Phone Message Service: 1300 622 311